Property ManagementGuest experience
Guest experience
Guest experience is the end-to-end care a guest receives, from the first enquiry through pre-arrival concierge, in-stay support and follow-up, handled by real people, in the guest’s language, around the clock.
a.
24/7 multilingual response
Guests message a person, never a bot, and are typically answered within two minutes, in any of nine languages, at any hour.
b.
Pre-arrival concierge
Airport transfers, grocery pre-stock, private chef and experiences are all on the table for guests who ask.
c.
Problem recovery
If something goes wrong, our team is on the ground or on the phone, and the owner is notified, not bothered.
<2 min
Median first reply
4.92
Portfolio rating