Local operations
Local operations is the on-the-ground work that keeps a home guest-ready: housekeeping, turnovers, maintenance, vendor coordination and pre-arrival checks, carried out by trusted local teams or the owner’s existing staff.
How it works
Turnovers & housekeeping
Vetted local teams, or your existing staff, handle each turnover, checked before arrival.
Maintenance coordination
Trusted trades on call, with issues logged and scheduled, and repairs recharged at cost on your statement.
Quality checks
A pre-arrival check before each stay, so the home is ready when the guest walks in.
What you see and decide
- Costs under your service tier, such as cleaning, supplies and repairs, recharged at cost and itemized on your statement.
- Your own date blocks on future availability; confirmed guest reservations stay in place.
- The option to keep your housekeeper or caretaker, coordinated alongside our team.
- A damage program run by us, which is not insurance; your own short-term rental cover still applies.
Owner questions
Can my existing housekeeper or caretaker keep working at the home?
Yes. We can work with an owner’s existing on-the-ground staff and coordinate them with the rest of the operation.
How are cleaning and repairs charged?
At cost, itemized on your monthly statement. Costs we incur for your home under your service tier, such as cleaning, supplies, repairs and maintenance by independent providers, are recharged with no markup. The cleaning fee collected from guests is passed through, so cleaning nets out, and repairs of guest damage are by default borne by us under the damage program.
Does the damage program replace my insurance?
No. By default we bear the cost of repairing guest damage and keep what the program recovers from guests, deposits and platforms. The program is not insurance and does not replace it: you still need property and liability cover suited to paying short-term guests.
What happens before each guest arrives?
A pre-arrival check after the turnover, so anything wrong is caught before the guest is at the door.